Today, PBXInfo LLC announced the immediate availability of MerACD 2.0, enabling companies to leverage their Nortel Meridian ACD system packages. Most of today’s Nortel Meridian ACD deployments lack an effective and comprehensive solution for reporting. “MerACD saves you hours each week from manually transcribing statistics from the hourly reports into excel spread sheets,” said Charles Carter, Chief Development Officer at PBXInfo LLC. “With our comprehensive reporting package and the ability to associate agent’s names with position id’s, we are expecting more customers to make the move to MerACD 2.0.”